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Contact Us

One of the most comfortable benefits on travelling with Voyages & Journeys is that we create and craft every journey from the ground up and provide pricing on request. We have a team of well knowledgeable travel professionals who would love to get to know you and your travel ideas.

Procedures

 

Deposit

We take great satisfaction in providing the perfect service and living up to our guarantee that every journey is crafted and conscientious planned. We will request for a deposit (credited to the total amount of your journey) before we start designing your adventure. This provides us the time we need to plan each detail into perfection.

 

Price on request

Each journey we plan is unique and we provide a thorough estimate of costs that fits your budget. Each price evaluation includes every detail to make sure you have inspiring you to create unforgettable memories after your adventure.

 

Eventuality

From our experiences we have learnt that things can change unexpectedly, that is why we agree with you to hold a contingency fund for your trip (refunded at the end of your journey if unused). This allows us (company and client), to accommodate the necessary arrangements on your journey without disturbing you for further payments. Example: With the COVID-19 spreading rate around the globe, come clients needed last minute changes to be able to get to their countries without any problems, preventing stress related situations.

 

Itinerary crafted to your wishes

Communication is very important for us. We guarantee that our proposal will exceed your expectations and will meet all your requirements and wishes. If you are not satisfied, we will keep working and re-arranging the proposal until you are satisfied. If we are unable to craft an itinerary that is truly to your requirements, then we will refund your deposit.

 

Time needed to plan your journeys

We understand that each client is different, some clients like to plan well in advance and others live for the spontaneous moments. A journey can be planned in 36 hours or can take up to 12 months. Depends absolutely on the type of adventure. Due to the uniqueness of our experiences around the globe, we encounter situations that we need to acquire all the necessary permits and that can take up to 12 months. When an itinerary is requested last minute, we will use our experience and global network so see what is possible. Nonetheless, we will never compromise our high standards. Your dedicated travel specialist will advise you through this once we confirmed your essentials.

 

V&J Travel Specialist

We are a team of well-travelled specialists, with an extensive knowledge that stretches around the world. After your first contact with us you will be assigned with a personal travel specialist. They will craft your journey from the beginning to the end, assisting you through the moment you depart, by phone, video call or discreetly nearby on your trip depending on your requirements.

 

Payment process

The payment terms will vary from journey to journey. You will discuss this matter with your travel specialist and agree the terms as part of our planning process. We accept payments by credit card or bank transfer.